Your phone is the lifeline of your business. In today's highly competitive environment, exceptional customer service is no longer a luxury, but a success requirement to keep your customers happy and convenient.
Take advantage of all the benefits a HighLink VPBX affords, including nearly 30 features.
| Live Receptionist
Features
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Details |
| Professional Image | Your HighLink Live Receptionist adds an extra level of personalized professionalism by making sure your customers reach a friendly, knowledgeable, and helpful live person every time they call. |
| Dedicated Professional Team | Your Live Receptionist service is designed around dedicated teams of smart, friendly, and professional support agents. Each HighLink Live Receptionist provides in-depth customer knowledge and an always familiar voice for you and your clients. They become a seamless extension of your company. |
| Customer Service | We understand that time is the most limited asset for many businesses. HighLink Live Receptionist helps you increase your productivity by taking care of your customers so you can focus on what you do best...expanding your business. Not only will HighLink's team be able to relay vital information to your callers, but you will no longer have to worry about missed calls or missed opportunities. |
| Phone Features |
Details |
| Professional Phone Greetings | Your customized company greeting professional recorded for high quality. |
| Auto Attendant | Customizable call menus and multiple extensions behind main number. |
| Multiple Extensions | Multiple extensions behind main number. |
| Dial-by-Extension Directory | Lets caller lookup a person by their extension, or get a listing. |
| Find Me/Follow Me | Sophisticated call forwarding makes you no longer have to worry about missed calls or missed opportunities. |
| Schedule Based Call Forwarding | Forward calls to different numbers based on schedule. |
| Music On Hold | Caller hears music when on hold or waiting to connect. |
| Call Tree | Multi-level call tree system. |
| One-Click Call Return | Return to upper menu of call tree with a single button. |
| Caller ID | Choose to see your caller's number or your own VPBX number. |
| Conference Calling | Hold a conference via telephone at any where any time, just to call your VPBX. |
| Live Receiptionist | A live team of professionals to handle your incoming calls, which like your staff. |
| Call Queuing | Optional ACD queuing of inbound callers. |
| Call Transfer | Transfer callers to another extension, conference room, or a personal receptionist. |
| 24/7 Service | HighLink Receptionist is a non-stop operation, in service 24/7. All systems are redundant. |
| Administration Features |
Details |
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| Account Administration | Control your Virtual PBX account using the web. |
| Real-time Online Call History | See all of your call history online in real time. |
| Real-time Current Usage | See all of your current (and past) usage details. |
| Notification Features |
Details |
| Notifications | Get notifications to your via phone or SMS when you miss a call. |
| SMS Notifications | Text message notifications to your cell phone. |
| Fax Features |
Details |
| Fax to Email | Send any message attachments as a fax and receive faxes to one or more email accounts. |
| Fax Blast | Send faxes to large groups of recipients. |
| Fax Relay | Auto-forward faxes to other fax machines or email boxes. |
| Schedule Based Fax | Send faxes base on schedule. |
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